The only part that needs you. Where replies land and how to respond without breaking the follow-up.
Every text and email reply shows up in Conversations in your dashboard (app.centriweb.com) — one inbox, with the full history of everything the system has sent them, so you have the whole picture before you type a word.
Answer right there in the thread — not from your personal phone or email. That keeps the record in one place and the system in the loop.
Once a real conversation starts, the automated chase pauses for that lead. The machine will never text someone you're mid-conversation with.